Gillian Chen

I’m a UX Designer and Researcher delivering end-to-end designs for complex applications. With my research skills and technical knowledge, I take a holistic approach in creating products that align user needs with business viability and technical feasibility.
Currently, I work for Sunnybrook Health Sciences Centre.

Sunnybrook ALC Reporting App

Redesigning an alternative level of care app that provides patient's ALC information to Ontario's Wait Time System

Product RedesignUsability Testing

Discharge Summaries in SunnyCare

Leading the project and design for an user-centric discharge summaries module in Sunnybrook's main EHR system

Product ManagementUsability Testing

CHI Conference 2021 Publication

Longitudinal, exploratory study of online community growth patterns in UX Stack Exchange & Reddit's r/userexperience

Data Analysis

Urban Studies Website Design

Improving the web experience for prospective and current students to find information about the Urban Studies program

Information ArchitectureUser Research

Event Buddy Mobile App

View and search for extracurricular opportunities on campus, and connect with others attending the same event

Product Conception User Research

Coulax Alarm Clock: Usability Study

Build, pilot and run a usability study to recommend improvements for the Coulax Alarm Clock

Usability Testing